Terms and Conditions
Please read carefully before proceeding from this point. If you continue we will consider that you have agreed to comply our terms and conditions.
Esoteric Fragrances reserves the right to change their terms anytime without any notice
Shipping
100% Payment is required to process the orders.
All orders will be shipped within 24-48 hours.
Delivery is available Nationwide.
RAAST/ BANK Transfer, EASYPAISA, and JAZZCASH are available.
Customers with a Coupon Code will not be eligible for the offer that has been displayed on our Website/ Social Media.
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Estimated Delivery Time through Standard Shipping is as follows:
Express (Under 3 Kg)
Main Cities 2-3 Days
Other Cities 3-5 Days
Rural Areas. 5-7 Days
Detain (3 Kg or above)
Main Cities 4-5 Days
Other Cities 5-7 Days
Rural Areas. 5-7 Days
Overland (10 Kg or above)
Main Cities 4-5 Days
Other Cities 5-7 Days
Rural Areas. 5-7 Days
Refunds
Goods once sold will not be returned or exchanged, So we suggest ordering samples first and then ordering in bulk.
However, if you received damaged goods we will need an unboxing video to process your claims.
Please note that no claims will be entertained without the unboxing video.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at cs@esotericfragrances.pk or call us at +92-312-7793369.
Need help?
Contact us at cs@wholesale.esotericfragrances.pk /+92-312-7793369 for questions related to refunds and returns.